Sunday, March 21, 2010

FAQs

Q. I’m missing one or more of the videos in the free 10 Mistakes video series, how do I get those?

A. You can simply follow this link, put in the email address that you originally signed up with… and you’ll be able to view them immediately:
http://members.peakperformancegolfswing.com/LostFreeVideos.aspx

Q. I haven’t received the Digital Videos (the digital version of the DVDs)

A. All you need to do is login to the members area and click on the “My Products” link to view the Digital Foundation Series Videos that are the same videos as the physical DVDs.  To login to the members area, simply click on the “Members Login” link at the top of any page.

Q. How do I login to the private members area to access the products I have purchased?

A. Our digital content is held on our private members area.   You can access the private members area by clicking on the “Members Login” link at the top of every page (including this one).  You login with your email address and the password you selected the first time you logged in.  If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions.  If you’ve complete the First Time User step previously and don’t remember your password, click on the “Forgot Your Password?” link and it will be sent to you.

Q. How do I watch the videos online?

A. Login to the members area and go to the “DVD Series” menu choice at the top of the page and then click on the menu on the left for the different DVDs in the series. To login to the members area, simply click on the “Members Login” link at the top of any page.

Q. How do I download the DVDs to my iPhone?

A. You go to the iPhone download page on the left menu, in the DVD Series section (inside the members area). You’ll right click the link at the bottom of the page and save the zip file to your computer. Next you’ll unzip the files in a folder on your computer where you’ll access (import) those files into your iTunes. From there you just use your normal setting to sync up your iTunes files (videos in this case) with your iPhone.

Q. How do I download the videos to my computer and watch them there?

A. In the “DVD Series” section (in the members area), you’ll see a link in the left “green” menu that says “Full Download”, or by putting your mouse over each indivudal DVD, you’ll see a “sub” menu choices that allows you to download just that DVD.

Q. How do I get the Foundations Manual if I haven’t ordered it yet?

A. There will be a link in our “Products” section of the members area this coming week.

Q. What if I want to actual DVDs sent to me (the physical product)?

A. We will have a link for you to purchase the physical product (since you own the digital version) for our cost for the DVDs packaging and shipping.

Q. What if I want a printed version of the Foundations Manual?

A. You can get that two ways; #1. you can download the PDF file and print the pages on your printer… or #2, you can order the printed version and we’ll send it to you for our cost (the cost of printing it, packaging and shipping (because you already own the digital version).

Q. How do I get the videos to play “Full Screen” in the members area?

A. While watching the videos, just left of the volume control button in the lower right hand corner of the video player. If you click on the 4 small arrows, all pointing outward, the video will expand to your full screen. You can reduce it to it’s normal size by hitting your “Escape” (Esc) key.

Q. What Is a Whitelist?

A. Whitelisting refers to making someone a “trusted sender” in your email client. You can do this by adding Don’s email address to your “Address Book” in your email client. This will you’ll be able to always receive all the video lessons and Blog update.

Post to Twitter Tweet This Post

Comments

141 Responses to “FAQs”
  1. Judah says:

    Dear Don, I’m 14 and play 1 to 7 times a month. I normally aim to the right side of the fairway and hit a draw back but recently a tour pro tells me I go “across the line” when I do this. Is this something that I should finish? Also I’m told I “slide” my hips through impact should I swing “up” to accommodate that? I’m also wondering whether I should invest in your Dvd’s I can’t afford them for awhile (have to get new clubs) but should I because isn’t your swing built for people with back problems? My Dad is a chiropracter and every tournament he adjusts me one day he did it on the range and I see immediate improvement. Accompaning chiropractic with the PPGS will I get results?

  2. admin says:

    Done, Peter.

  3. Warren Bjerkhoel says:

    Hi Don, I am having a problem with getting distance with my driver. I believe my problem is with starting the downswing. I start with my arms. I don’t know how to get that little bump to start the hips. Is there a drill I can use to aceive this? Thanks for the help. Merry Christmas.

  4. Jason Meek says:

    Hi,

    I purchased the swing videos online through the offer you were doing to trial the videos for a 14 day period for $1. As per the terms and conditions of the offer I chose to cancel the trial after deciding that the swing was not for me. This was within just a few days of purchasing the videos.

    I have sent 4 mails to your support department to ask for the trial to be cancelled, they have as yet not had the common courtessy to reply. To make matters worse they have also taken £30 from my account to pay for the videos. The trial offer clearly stated that if you chose to cancel the trial within the 14 day period then you would pay no more than the $1 initially paid for the videos.

    I would like the £30 refunded to my account immediately and my name and details to be removed immediately from your lists.

    I am sorry to say that your level of service and that of your support department is shameful and I no longer want to have anything to do with you and your services.

    I shall look forward to hearing from you.

    Jason Meek

  5. Joe says:

    Could you please elaborate on the T-finish ?
    Thanks and Happy New Year !

  6. Roy Gordon says:

    Don,

    Disappointed as I have still not received by 10 DVDs ordered on 12/10/09. I am headed for Myrtle Beach, SC on Sunday, 01/03/10 and wanted to take them with me and put your instruction to practice.
    I received an email from MAVBEA stating that they were shipped USPS priority with delivery on 12/28/09. Today is the 30th and still no DVDS.
    Can you light a fire under someone and get me some answers? It would certainly put “Happy” in my New Year at Myrtle Beach. I am a 21 handicap and I need all the help I can get from folks like you and would be more than willing to attend a school with you instructors.
    Appreciated.

  7. william kay says:

    I have a set of video tapes that I bought years ago. these are as follows(Golf,plain,simple:Straight golf Alignment arrows
    Plane-trainer). My question is are your new dvds ppgs the same or more advanced ? Also the tapes came with training guides for alignment and plane. Are these the same fundamentals as Peak Performance golf swing ? My next door neighbor Sam Russo traveled from Florida for instruction at your place in SC. He really enjoyed it. Thanks

  8. Jim says:

    Can I just purchase a hardcopy of the Foundations Manual? If yes, what will it cost? Thanks.

  9. RALPH DEANGELIS says:

    SURGE THOROUGHLY ENJOY READING YOUR POSTS. ON LINING UP I HAVE A PROBLEM IN THAT I AM TOTALLY BLIND IN MY LEFT EYE TO THE NORMAL PERSON THAT WOULD BE AKIN TO TRYING TO LINE UP WITH THE LEFT EYE CLOSED. CAN YOU POSSIBLY GIVE ME A TIP ON HOW TO COMPENSATE FOR THIS HANDICAP

  10. Rich Del Pizzo says:

    Don,
    I purchased the program online right before Christmas & its now Jan. 5th & I’m still under water timewise to try the 1st video. My question is……You stated that I would receive one video per week, as I have not been able to dig out from the holiday guest/family situation at our house, am 2 video’s behind???? cause if I am, I don’t think I’ll ever catch up. Hopefully, you all are sending these video’s as we finish the prior one. If this is not a correct assumption, please advise.
    Regards,
    Rich Del Pizzo

  11. LANA says:

    IS THERE A TEACHING PRO WHO USES THE PPGS SYSTEM HERE IN SCOTTSDALE, AZ ?

  12. Tom says:

    Don, are there any pros in the Boise, ID area who teach the PPGS

    Thanks!

  13. Malcolm Roback says:

    How do I address a question ? I need to know what length of shaft Is recommended for my driver I am 5 feet 9 inches tall.

  14. LEE says:

    HI SURGE,

    I AM SURE YOU KNOW JIM FLICK AND HIS MANTRA OF “FEEL THE CLUBHEAD DURING THE ENTIRE SWING”

    DO YOU AGREE WITH THAT DON?

    IF SO, DOESN’T THE VERTICAL SHAFT IN THE BACKSWING MAKE THAT FEEL MORE DIFFICULT?

    HOPE YOU DON’T MIND THE QUESTION.

  15. Todd says:

    Hello Don,

    In the last few months, I have been following your posts and reviewing various videos regarding your teachings and the golf swing. I appreciate the information you provide and find myself agreeing with many of the aspects you teach. I am a Canadian PGA professional and looking to continuously improve my skills, knowledge and ability to help golfers. My question is do you conduct seminars and/or golf schools where individuals can go and work with you? If so, could you provide me with more information. Thanks for your help and keep up the good work.

    Best Regards, Todd

  16. Bob says:

    One year ago diagnosed with a bulged disc. Do you have golfers using this swing with this type of injury? Is swing low impact/stress on lower back? Any instructors of your system in San Diego area?

  17. H. Stubblefield says:

    Are you going to have a junior camp this summer? My son attended last year and was very interested in attending again this year. He had a great time and learned alot during the camp! THANKS!!

  18. I tend to shank 30 to 40 yard shots from time to time, i can usually stop by trying to hit the ball off the toe of the club, does this make sense

  19. I tend to shank 30 to 40 yard shots from time to time if i try to hit the ball off the toe it tends to stop does this make sense

  20. Surge,

    Im 55 years old. Hand.8. I have been playing golf since age 9, and have always had a very short back swing. I only drive the ball 200-220 tops, tried all shaftssizes, and clubs, all the same results….How can I get another 25-30 yards….Need big help off the tee….Thanks.

  21. Larry Elliott says:

    My computer says your e-mail address is not valid . . .http://www.PeakPerformanceGolfSwing.com

  22. Joan says:

    Your web page to retrieve missing free golf lessons doesn’t work. I used the following link:

    “Q. I’m missing one or more of the videos in the free 10 Mistakes video series, how do I get those?

    A. You can simply follow this link, put in the email address that you originally signed up with… and you’ll be able to view them immediately:
    http://members.peakperformancegolfswing.com/LostFreeVideos.aspx

    Every time I put in my valid email address, it says that it is invalid. Yet I have received some of the free lessons. Obviously, something is wrong on your end.

    Please check out the problem and fix your emaill address lookup problem.

    Thanks.

  23. JEFFREY MILLET says:

    SURGE

    DO YOU HAVE A GOLF SCHOOL AND WHERE IS IT LOCATED?

    JEFF

  24. Beau says:

    Don,
    I have purchased the series. I have not watch them yet but I do have a couple of questions.
    First: Can the videos be reviewed at anytime after the first viewing an any sequence? Can I burn them to a DVD or do these need to be order through you? Can they be down loaded on to an Ipod touch?

    Second: I am extremely frustrated 51 year old golfer who can”t hit it out of my shadow any more. I am hoping your videos will help. I swing way to long and due to my age, the back acts up pretty quickly. BUT I do not feel as old as I play but I simply have no power. Is there any more I can do? I have spent thousands of dollars on private lessons and nothing seems to stay around. Ball contact is never near the sweet spot and always out toward the toe. Do you offer private lessons? If so what are the details.
    Thanks

  25. Irv Kimberg says:

    Don
    I was wondering If you had any local teaching pros in my area ( Long Island, NY ) So that I could have a hands on approach ?

    Irv Kimberg

  26. Gary Koch says:

    Greetings,
    I decided to invest in this simply because I’ve tried just about every other method or device
    invented, noticed almost immediately the reduced amount of tension on my lower back,
    thank you also I get much better altitude on my ball flight, The one thing I am perplexed by
    is that I do not have much distance (not that I crushed the ball anyway) okay the two things,
    now I hit almost every shot to the right. I’ll watch the video’s again and see if I can spot what
    area I am performing wrong but could you also give me a little guidance here.
    thank you
    Gary

  27. Jack Boulden says:

    Don:

    I would like to buy the videos for my son. Where could I find the cost for these.

    Thanks

    Jack

  28. Eric Lasker says:

    Three yes 3 times I have cancelled membership but you continue to debit my credit card $19 the last being the 25th January.

    Please be as courteous as the game of golf suggests. I do hope this appears in your comments section and so much importantly you have the good grace to acknowledge this request

    Eric Lasker

  29. J. Segovia says:

    I do intend on ordering the 6 dvd Golf Instruction videos, but forgive me I’m confused. Will I be re-
    ceiving the physical dvd’s or will they be loadable online digital progs.?? Plus you say that you’ll throw in 6 more instructional dvd’s if I order today; Please explain…

    Thanks jsegovia01@hotmail.com

  30. tony c says:

    are there any pro instructors teaching the peak performance golf swing in the Philadelphia metro area you can refer me to?

  31. Gary Christiansen says:

    To the Surge:

    Very interesting to what has taken place. I received lessions 1-6 and 9. I did what was asked and went to the site that gave info in order to get lessions 7 and 8 and was told to put in my email address.

    I did that and I was told my email addres was not correct. I entered this two times and still same answer.

    Kind of funny as I did get lessions 1-6 and 9 using the above address.

    So what is up as I have been going back often to the lessions I received. Been doing what they say but as it snow is still on the ground but working with my swing in the garage.

    Please let me know what I need to do?

    Thanks I have saved all the info I get from you.

  32. Richard Bence says:

    I would like to purchase your swing DVD’s to watch on my big screen TV. Please provide direct purchase information.

    Thanks,

    Rich

  33. Ray says:

    Don,

    I am 65 years old and I stand 6′4″. I have had two hips replaced within the last two years. All of a sudden I am popping my drive up in the air. Once I start doing it I can’t stop. Until recently I was hitting it great. Oh, just in case it matters, i am left handed. Please help. this is not only frustrating but also embarassing.

    Regards,

    Ray

  34. Dennis says:

    I was wondering if it would be ok with you if I would like to share your videos on my site

  35. Brad Mueller says:

    I would like to know if I can schedule lessons with you to learn this method of Golf. If so,
    where are the lessons, costs, dates, etc.

  36. sergio dell'oste says:

    my email address has changed ! I have changed the above section ! is this sufficient ?

  37. Steve Wernsman says:

    Can you demonstrate “squeezing up on his grip so he had an upward pressure squeeze in his grip and that he would firm up his forearms up to just below his elbows”? this technique is in your instructions but I do not understand exactly what you mean.

  38. alan says:

    hi i am 14 years old and i play off 3 do i have any chance of making it on tour

  39. Robert says:

    Do you have an affiliate program. I’d love to promote your program.

    Robert

  40. Rick Houlihan says:

    Don,

    I absolutely cannot thank you enough for making these fantastic videos available. I went ahead and ordered them 2 days ago and I am absolutely floored by the impact it has had on my game.

    After spending just two hours studying the video material I went out on the driving range and after 3-4 strokes to settle in I started making more solid and consistent connection on the ball than I ever have. About halfway through the first bucket I started picking spots all over the range with every club in my bag and it was almost comical how I was nailing every single shot I attempted.

    I have been golfing for 30 years, and I religiously track my scores according to USGA rules of golf. I am currently a 21 handicap, but I know when I get out on the course next time I am going to absolutely blow that away. I am going out Friday morning, will definitely followup and let you know how I shoot.

    Thank you so much for doing this…nothing I have ever tried has had this kind of impact on my swing in such a short amount of time. I am absolutely floored by the results.

    RH

  41. stan says:

    Your lessons have been very helpful especially off the tee, long and straight. However I still am having a great deal of problems obtaining the proper loft and trajectory with my long irons and metal hybrids from the fairway. Any suggestions that might help would be greatly appreciated. Thank you.

Please Leave Me Your Comments & Questions!

Tell me what you're thinking... and what part of the golf swing, or this great game... you'd like to know more about. If you want your pic to show with your comment, go get a gravatar!

IMPORTANT: the purpose of this comment section is to foster constructive conversation about improving our blog reader's golf game. This area is NOT designed to answer customer support questions. If you have questions about a purchase or gaining access to our private members area, please contact our customer support team at 800-603-2706 (8:00AM to 6:00PM MST, Monday Through Friday) or click here for email support. We have a new team handling support and they are very good (and they are golfers)!

"The Surge"

Spam Protection by WP-SpamFree

10 FREE VIDEO LESSONS
Don’s Driver Video Series
Recent Comments
Recent Posts
Don’s Inner Circle Membership