Q. I’m missing one or more of the videos in the free 10 Mistakes video series, how do I get those?
A. You can simply follow this link, put in the email address that you originally signed up with… and you’ll be able to view them immediately:
http://members.peakperformancegolfswing.com/LostFreeVideos.aspx
Q. I haven’t received the Digital Videos (the digital version of the DVDs)
A. All you need to do is login to the members area and click on the “My Products” link to view the Digital Foundation Series Videos that are the same videos as the physical DVDs. To login to the members area, simply click on the “Members Login” link at the top of any page.
Q. How do I login to the private members area to access the products I have purchased?
A. Our digital content is held on our private members area. You can access the private members area by clicking on the “Members Login” link at the top of every page (including this one). You login with your email address and the password you selected the first time you logged in. If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions. If you’ve complete the First Time User step previously and don’t remember your password, click on the “Forgot Your Password?” link and it will be sent to you.
Q. How do I watch the videos online?
A. Login to the members area and go to the “DVD Series” menu choice at the top of the page and then click on the menu on the left for the different DVDs in the series. To login to the members area, simply click on the “Members Login” link at the top of any page.
Q. How do I download the DVDs to my iPhone?
A. You go to the iPhone download page on the left menu, in the DVD Series section (inside the members area). You’ll right click the link at the bottom of the page and save the zip file to your computer. Next you’ll unzip the files in a folder on your computer where you’ll access (import) those files into your iTunes. From there you just use your normal setting to sync up your iTunes files (videos in this case) with your iPhone.
Q. How do I download the videos to my computer and watch them there?
A. In the “DVD Series” section (in the members area), you’ll see a link in the left “green” menu that says “Full Download”, or by putting your mouse over each indivudal DVD, you’ll see a “sub” menu choices that allows you to download just that DVD.
Q. How do I get the Foundations Manual if I haven’t ordered it yet?
A. There will be a link in our “Products” section of the members area this coming week.
Q. What if I want to actual DVDs sent to me (the physical product)?
A. We will have a link for you to purchase the physical product (since you own the digital version) for our cost for the DVDs packaging and shipping.
Q. What if I want a printed version of the Foundations Manual?
A. You can get that two ways; #1. you can download the PDF file and print the pages on your printer… or #2, you can order the printed version and we’ll send it to you for our cost (the cost of printing it, packaging and shipping (because you already own the digital version).
Q. How do I get the videos to play “Full Screen” in the members area?
A. While watching the videos, just left of the volume control button in the lower right hand corner of the video player. If you click on the 4 small arrows, all pointing outward, the video will expand to your full screen. You can reduce it to it’s normal size by hitting your “Escape” (Esc) key.
Q. What Is a Whitelist?
A. Whitelisting refers to making someone a “trusted sender” in your email client. You can do this by adding Don’s email address to your “Address Book” in your email client. This will you’ll be able to always receive all the video lessons and Blog update.
Tell me what you're thinking... and what part of the golf swing, or this great game... you'd like to know more about. If you want your pic to show with your comment, go get a 
Question: I haven't received the product(s) I ordered.
Question: I received 1 or more of the 10 free videos, but I'm missing 1 or more. How do I get the free videos that I'm missing?
Question: I emailed customer service and I never got a response back. How do I get support?
Hello again,
I forgot to mention that I had also, as you suggested, run the whole video through – with the problems – and then ran it again.
Problem disappeared!
Why?
Is it like “Why 'Control/Alt/Delete?'” Is it that the answer is: “It just is!”?
If your connection is a bit slow you'll experience what is called buffering … the video and audio don't reach your computer fast enough for smooth play and you'll see the pauses, stuttering, etc. When you play it back the second time, it has all made it to your computer so it plays from the cache rather than streamed.
With firefox as your browser and the download helper add-in you can actually save the videos to your computer and watch them any time you want even if not connected to the internet.
this is a blog area not customer support!!!!call the 1-800# at the top of this blog and talk to someone who cares
i wish to be deleted from your mail list,but your answere is that it cannot be done so how about sorting it out A.S.A.P my e-mail is jgoode40@yaho.co.uk thanking you for obligeing
When I signed up for your golf analysis, etc., I expected to receive DVD's so that I am able to watch any place — anytime — not tied to my computer/internet!
Can that be done? If not, I would be willing to cancel the whole thing — take a load off your sales!
Apparently you missed the words “Download Instructions will be sent to this email” ….. “”DVD Series – Digital Version” … “Downloadable format — start watching them in the next 3 minutes!” …. during the ordering process. Below are the instructions for ordering a physical copy. I don't know how easy it is since I downloaded the vids to my computer in less than ten minutes for the entire series to include the driver, short game and putter.
By the way … it's too easy to burn the downloaded videos to a disc.
Top “Frequently Asked Questions”:
Question: I haven't received the product(s) I ordered.
Answer: If you ordered the PPGS Foundations Video Series, or any combination of lesson videos, it's important to understand that these are delivered in a “digital format” in our secure members only area, click here to login and access this valuble content immediately. If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions.
The main advantages to this delivery method are; (a) you have access to the content immediately after ordering, (b) you have several different formats that you can view the videos in (including downloadable formats you can burn to DVD and/or put right on your iPhone, or other smart phone, to take them to the practice range and (c) you will get new versions of any products that we revise and/or improve for free without having to wait for updates to be delivered to you through the postal mail.
IMPORTANT: if you want actual hard copy DVDs sent to your home, you can call our customer support team at 800-603-2706 (8:00AM to 6:00PM MDT, Monday Through Friday) and they can get those shipped right out to you for the price of shipping and handling.
Hello,
If you would like to stop receiving emails please click on the link at the top of the email that reads Show details. You will get a drop down menu where you have the option of choosing Unsubscribe from this sender. That will remove you. There is another click here link at the bottom of one of Dons messages that will remove you from daily tips.
Sincerely,
The Peak Performance Team
————————————–
Hitting the ball straight is great,but sometimes you want to have the ball go from right to left or left to right. I've heard some instructors advise using a stronger grip on the club.Others say you should drop one foot or the other back so as to change to swing plane. What is the correct way to intentionally bend you shots when that becomes necessary on the golf course?
Al
1.Straight ball: Foot line and target line parallel(like railroad tracks).
2.Draw: Foot line slightly closed to target line. Clubface square to target line.
3.Fade: Foot line slightly open to target line. Clubface square to target line.
Swing along foot line for all three shots.
type “working the ball” into the search box on the upper right hand portion of the page and it will bring up the two part blog on the subject from earlier this year.
I, too have tried to opt out of emails/correspondence with no success. The 2 links at the bottom of the email do not work. I have advised them that this is a Federal Requirement subject to fine.
HI
Please help
How do I download the new revised videos in a format without having to get Prism
When you download you can't use Windows Media
Regards
Will Lewis
Download the VLC media player …. it handles ALL media and does a better job than windows media.
http://www.videolan.org/vlc
working the ball
Sir
For the $57.00 I payed do I get your CD'S. I have not been helped with this short tapes, and I was with the understanding for the money I would get your CD'S so I could see what I'm doing wrong.
Thank you for your time.
Have you downloaded “all” of the videos including the manual in the Member's Loggin at the top of the page? Sounds like all you have watched are the free videos.
WHEN YOU DOWNLOAD THE VIDEOS CLICK SAVE NOT OPEN THEY ARE THEN SAVED TO DOWNLOADS IN YOUR DOCUMENTS FOLDER AND CAN BE WATCHED OVER AND OVER JUST COMPLETED MY DOWNLOADS AND HAVE NO PROBLEM WITH ANY
Sir
For the 57 dollars i payed it didnt benefit my game at all so may i have a refund please
Putting your request in a blog does nothing. Call customer service.
Don't ask it here. You need to contact customer service.
Q. I have paid for a set of videos on the 4 July (see I support American Independance Day) but to date have not rec'd anything. Can you please tell me when they are to be delivered?
Syd. Thomas
From the FAQs on this very page
Q. I haven’t received the Digital Videos (the digital version of the DVDs)
A. All you need to do is login to the members area and click on the “My Products” link to view the Digital Foundation Series Videos that are the same videos as the physical DVDs. To login to the members area, simply click on the “Members Login” link at the top of any page.
Q. How do I login to the private members area to access the products I have purchased?
A. Our digital content is held on our private members area. You can access the private members area by clicking on the “Members Login” link at the top of every page (including this one). You login with your email address and the password you selected the first time you logged in. If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions. If you’ve complete the First Time User step previously and don’t remember your password, click on the “Forgot Your Password?” link and it will be sent to you.
************************************************************
When you ordered you should have received and email like this
Congratulations and Welcome to Peak Performance Golf Swing!
Please keep this email for your records.
Your Member's Area log is located at:
http://members.peakperformancegolfswing.com
Your User Name (Your Email Address): XXXX Password Initially Set: XXXX
Thank you and welcome to the Peak Performance Golf Swing Family!
*******************************************************
All you have to do is log on and download the videos … they've been waiting in the members area since you received your confirmation email. Nothing is coming to your door.
Hi i ordered the download golf instruction format and payed for them .Why are you still taken money out of my account Des rynne
You probably ordered the Inner Circle membership at the time of your order.
From the ordering page
” (Optional) Enjoy a FREE 14-day trial* to The Surge's elite membership site, “The Swing Surgeon Inner Circle”, and get these 3 additional golf training resources at the VIP customer rate of just $19 per month ($27 per month for everyone else).. “
If you didn't uncheck the box, you were signed up for the trial. If during the 14 day trial you didn't opt out you get charged.
Something has happend to my daily golf instruction link. I'm not receiving them anymore. Is there anything that can be done from my end or your end to correct this? Thanks?
Chuck
Hi Please can you answer my question after getting the golf instruction format to download on to my computer and paying for it .Question How do i stop payments going out of my account as two extra payments have gone out and i want to stop this Des
“you can call our customer support team at 800-428-1897 (24 Hours a day, 7 Days a Week)”….. straight from the Contact Us link
Don, It was great to see D.J. finish 11th @ Turning Stone! I'm still fading the ball a bit, my divots do go a tad left. Should I try to angle a bit to the right, this might help my divots go straight? Or any other suggestions? Manniac
Surge, I started your PP swing approx. 45 days ago and I am really enjoying it, I was having trouble breaking 90 and my last 2 scores were 81 and 83…the only problem I seem to have is that I am not hitting my hybrids and woods as solid as my irons. In fact… the last round of 83, I actually hit 6 or 7 fairways and felt like I scrambled all Day ? My woods would either be hit thin or be pulled left! any thoughts?
Surge,
I've bought your videos and tried to adopt the PPGS with some early success where countless lessons worked during the lesson but leaked out of my shoes as I left the lesson area. I watch and review the basic lessons many times and glean some new intricacy from each viewing. What's my problem?
As I watch your daily ” tips ” some confusion seeps into the simplicity of your method. Each time I push the ” unsubscribe ” button, I get the message that ” Sorry, we can't do that right now .” or something like that. When I'm confident with my swing I'll start watching again.
Of course, I could just delete the tips, but that's not in one's nature.
Can you help me out?
Jon
Just unsubscribed a secondary email. Worked just fine.
You do not provide a way in which a customer can get in touch with you directly. I ordered and paid for the video tapes to be delivered over four weeks ago and have had nothing but e-mail video clips since. I want to know how to obtain what I ordered or request that the money I paid be returned.
READ THE FREQUENTLY ASKED QUESTIONS AT THE END OF EACH DAILY ARTICLE. YOUR QUESTION IS THE NUMBER ONE ASKED ITEM.
THE ANSWER IS ON THIS VERY PAGE!!!!!! READING IS FUNDAMENTAL!!!!
From the FAQs on this very page
Q. I haven’t received the Digital Videos (the digital version of the DVDs)
A. All you need to do is login to the members area and click on the “My Products” link to view the Digital Foundation Series Videos that are the same videos as the physical DVDs. To login to the members area, simply click on the “Members Login” link at the top of any page.
Q. How do I login to the private members area to access the products I have purchased?
A. Our digital content is held on our private members area. You can access the private members area by clicking on the “Members Login” link at the top of every page (including this one). You login with your email address and the password you selected the first time you logged in. If you have never logged in before, simply click on the “First Time User?” link at the bottom of the login page and follow the instructions. If you’ve complete the First Time User step previously and don’t remember your password, click on the “Forgot Your Password?” link and it will be sent to you.
************************************************************
When you ordered you should have received and email like this
Congratulations and Welcome to Peak Performance Golf Swing!
Please keep this email for your records.
Your Member's Area log is located at:
http://members.peakperformancegolfswing.com
Your User Name (Your Email Address): XXXX Password Initially Set: XXXX
Thank you and welcome to the Peak Performance Golf Swing Family!
*******************************************************
All you have to do is log on and download the videos … they've been waiting in the members area since you received your confirmation email. Nothing is coming to your door.
Are you the Jon Myers from Naples Dodge?
Gary K.
I paid for one of your videos a long time ago and never recieved it. I tryed to contact you people and you never got back to me. Now if you don't stop emailing me I'll take this up with the PGA and we'll see if your boy starts in the next outing.
P.S. Just read the post from Johnsylvester and see I'm not alone in this area.
Did you read the response with the instructions to get to the download area and access the DIGITAL DOWNLOAD VIDEOS that you ordered?
OR did you look to the right at the LIVE CHAT HELP button?
Or look at the contact us link at the top with a 24hr toll free number?
All of those will help you access the DIGITAL DOWNLOAD VIDEOS that you ordered.
There is a link to the live chat on this page and a 24/7 toll free number on the contact us link. Just how are they not providing a way to contact them directly?
whenever I try to order and pay with PayPal I get the following error: HELP, I've been trying to order for months and can't, the credit card link doesn't work, the expiry date for the year doesn't work, any suggestions????
Surge: I am having some serious problems with the PPGS method after hitting 8 buckets of balls at the driving range. I am hitting the bulk of my shots extremely fat. The rest I either hit a 45 degree pull to the left or I shank. I am hitting everything very short. PW – 20 yds. 9 – 40m 7 – 55, 5 – 75, 13 wood – 90, 9 Wd. – 100, 7 wood – 110, 4 Hybrid -100, 3 hyb. – 110 5 wood – 130, 3 – wood 140-150, driver 150-165. I am in good health and only 47 years old. What am I doing that is so outrageously wrong? Please respond to Jim.Wiesenauer@meijer.com.
Hello Supergrandmawpg,
If you could contact us directly through our Live Chat or call us at 1-800-428-1897, one of our representatives will be happy to assist you with your order.
I will also send an email to your email address to follow up as well.
Thanks and have a great day.
Can I add another email address to my account?
Hello Rick,
We can have only 1 email address assigned to your account. If you'd like to change the existing email address on your account, we can certainly do that for you.
Feel free to contact us using our Live Chat or call us at 1-800-428-1897 and one of our representatives will be happy to help you!
Thanks.
Surge: I am having some serious problems with the PPGS method after hitting 8 buckets of balls at the driving range. I am hitting the bulk of my shots extremely fat. The rest I either hit a 45 degree pull to the left or I shank. I am hitting everything very short. PW – 20 yds. 9 – 40m 7 – 55, 5 – 75, 13 wood – 90, 9 Wd. – 100, 7 wood – 110, 4 Hybrid -100, 3 hyb. – 110 5 wood – 130, 3 – wood 140-150, driver 150-165. I am in good health and only 47 years old. What am I doing that is so outrageously wrong? Please respond to Jim.Wiesenauer@meijer.com. I really need your help with this, Surge. This is the 2nd time I've tried to get some help. Any help that you can provide would be greatly appreciated
I'm 7hcp finnish player who has suffered from overswing and poor contact with wedges. My good shots are powerfull and long draws, but poor shots are weak wedges. PP-swing idea works best for me when hitting my 20deg hybrid (s-flex graphene shaft), but with driver and especially with wedgeshots i lack consistency. I have not very strong arms, which makes the idea of fast up and down arm swing not so easy, so i feel like my major power source is my torso – which is why i tend to go little bit too inside from backswing, which leads to all kinds of problems. I have considered to change all my steel shafts to graphene (s-flex) and the wedges (xs-flex) – Reducing the club weight would definitely make the armswing easier. Any experience of this kind of case?
You're posting to a public forum … not sending a direct message to Don.
Based on what you've posted it sounds like you're not maintaining your spine angle throughout the swing and probably mixing portions of your old swing with components of the PPGS.
Why do I have serious left wrist pain ? I'm write handed and have been practicing the PPSW for 2 months
The only time I've had wrist pain that wasn't the result of smacking the ground way too hard was from concentrating so hard on keeping my wrists firm that I started overly tensing the muscles in my arm. Remember, it's firm … not locked … wrists. Some natural flexing is ok.
I recently purchased your system and am thrilled with the results and the quality of the videos (the chipping video is my favorite but hard to hear DJ). Can you please add more volume to this and the rest of the DVDs. I use earphones and still have a problem hearing sometimes.
I had occasion to use the live chat — it took forever to connect and then when it did the person had a hard time understanding me — at one point they even said they could not find my account. Eventually, it was found — my problems was signing into the Member Forums. It kept asking me to sign in again and again. No matter how hard I tried I could not get the chat person to understand that. Finally he told me to try again and proceeded to type my email address and password I had originally submitted. I believe this subjected me and maybe others to identity fraud issues. Please advise your people not to divulge PASSWORDS at any time.
Thanks,
Barbara
What are the bennefits being an “inner Circle Member”?
Hello Chris,
The Inner Circle has several exciting benefits. You gain access to around 50 bonus videos, you can talk with other golfers from around the world, ask Don personal questions about your own golf game, get to watch the Don Show, Webinars held with Don and DJ, and you will also gain access to a handicap analysis very soon. If you have anymore questions please feel free to contact us through our Live Chat or call us at 1-800-428-1897.
Hello Barbara,
Thank you for bringing these issue to our attention. First, I will let our production department know about the sound volume issue on the Chipping Video.
Second, we will be reviewing this situation involving your recent chat and taking the necessary steps to correct this going forward.
Thank you again for taking the time to bring these to our attention, and we very happy that you getting results from the videos! Have a great day.
you're all a bunch of lyers there's noi money back no questions asked. They just stall you and send it to the “billing department” right! I've been asking my money back for months now. No dice
I am having great success with PPS but have a query. Is it necessary to move the club back to the mitt before climbing the tree when it is possible to get into the correct position at the top by swinging straight there? Thx.
Simon H
The mitt is on the proper swing plane for the PPGS. If you're using a one piece takeaway and remaining vertical as seen down the line, then you're probably going through it if you're reaching the proper point at the top of your backswing.
Am I getting charged for all the extra advice that's being emailed.
No. A couple of questions … did you purchase the program? If so, did you sign up for the Inner Circle at the same time?
Would like the written comments about Shot Making and….because I cannot get YouTube
I have a handicap. I had pinched nerves which render them muscles in my leg useless.
I have to balance on my heals. (no foot strength) Balance, especially on side hill/uphill/down hill lies present a problem for me… Any suggestions…
–bob
I have a handicap. I had pinched nerves which render them muscles in my leg useless.rnI have to balance on my heals. (no foot strength) Balance, especially on side hill/uphill/down hill lies present a problem for me… Any suggestions…rnrn–bob
I liked the write up you have and it helped somewhat, but the arguement I have with my friend is the harder of the two sports. Is golf a harder or easier sport than baseball and baseball Vs tennis or criquet pls advise TONY……….
Hello Mark,nnThank you for contacting us. If you do not wish to place your order using your credit card, we recommend you use Pay-pal as another option. nnIf you have any questions please contact us on our Live Chat or call us at 1-800-428-1897. Thanks and have a great day!
I am a 44 year old mother of two and I just picked up golf clubs for the first time about 8 months ago. I signed up for your free videos and the physics of your system just made sense to me. I could never understand why everyone kept trying to get me to rotate more and get my club back so far. I started out shooting around 100, this summer in the mid 90’s, but about one month after I bought the PPG videos I just shot an 83. Thanks Surge for bringing some common sense to the game for me.
Donna Quarles
Del Rio, Texas
Anyone have any thoughts abourt gaining added flexibility. I’m a senior (64) and can’t get the club back to the 3/4 swing. I’m only about 1/2 way back and, of course, have lost significant distance. Any thoughts would be appreciated.
Len